Wistia videos are supported on most browsers and devices, but as you build your audience, you may have concerns about how viewers can stream your content. Read on to familiarize yourself with Wistia’s viewing requirements.
Wistia video and audio player
This is the Wistia video player:
And this is the Wistia audio player:
If you can play both, your computer and browser are in great shape to view Wistia media. If not, check out our supported browsers section below.
Supported operating systems
Wistia is friendly with almost every OS we know, including Mac OS, Windows, and Linux. Wistia media also play smoothly on mobile devices and tablets.
It’s important to note that there are some nuances to viewing on Windows devices, which we’ll detail below.
Supported browsers
Tip
It’s essential to keep your browser as up to date as possible. Wistia works hard to support many browser iterations, but sometimes changes beyond our control (i.e., security issues, playback support) can force us to stop supporting specific environments unexpectedly.
Note
As of December 31st, 2020, Adobe officially stopped supporting Flash Player. Wistia does not support playback using Flash.
Wistia media can be played on any browser that supports HTML5. For videos specifically, HTML5 is indicated by an MP4 file type with an H.264 codec. In most cases, Wistia (and most of the internet) defaults to HTML5.
Media playback works with all major browsers, including Chrome, Safari, Firefox, and Microsoft Edge. We strive to support the last three versions for all major browsers and operating systems.
Internet connection and speed
The minimum viable connection speed to stream Wistia media reliably is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability.
Review our Export Settings guide for more information on preparing your media for the best performance and details on how Wistia optimizes the playback experience for each viewer.
Note
Due to governmental restrictions outside our control, we cannot guarantee successful media playback in mainland China. While we have customers serving video in China and playback may be successful in some cases, performance is inconsistent in this region.