All Wistia accounts with U.S. billing addresses may be subject to state and local sales taxes. This is in compliance with U.S. sales tax regulations. The tax law for your billing state determines whether your Wistia account is subject to tax. We currently charge sales tax in the following states:

Accounts subject to sales tax will see the calculated sales tax on their bill. The amount of tax will depend on how much you are billed by Wistia and your state’s tax rate.

Sales tax is calculated from the billing address on your payment method. The address in Invoice details only changes what's printed on your invoice. It doesn't affect how tax is calculated.

If you've moved, or your tax looks like it's for the wrong state, add a payment method with your current billing address before your next invoice. Accounts with a billing address outside the U.S. aren't charged U.S. sales tax.

Depending on state and local tax regulations, certain organizations may be exempt from sales tax. If you believe your organization qualifies for a sales tax exemption (for example, because of a nonprofit or government status), you can email [email protected] with the appropriate form. Once we have that, we’ll confirm that it’s filed, and you won’t be charged sales tax moving forward.

Each state’s tax exemption certificate has some slight formatting differences. For faster processing, please make sure your form is filled out completely. We accept:

Tax might be charged on your bill if either:

Our federal Tax ID (EIN) is listed on our W9, which can be downloaded here. That's the number to use for your accounting or vendor records.

If you're outside the US and your tax authority requires a W-8, a Certificate of Residency (IRS Form 6166/8802), or similar documentation, reach out to us, and we'll point you to the right document.

The W9 covers most vendor-onboarding requirements. If your procurement system also needs our remittance or banking details, contact us, and we'll be happy to help!