All content in Wistia must be uploaded to a folder. Folders work just like folders on your computer — they’re great for organizing and managing your stuff.

To create a new folder, click "Folder" from your account's home page and fill in the details in the modal.

Alternatively, select "Add" from the Video Library. Then, select “Folder” in the dropdown menu.

(You can also create a folder after you’ve selected media to upload.)

If needed, update a folder's title by clicking it after you create it.

Now we’re ready to upload media.

You can upload media from any page in your account by clicking "New" from the left-hand navigation, and then "Upload."

You can also upload content from your home page, Video Library, and more.

From your account's home page, open up the "Upload" dropdown menu and select "Upload."

Choose the file from your computer, then select the appropriate library for it (My Library or Shared Library).

From here, select the folder you'd like to add it to (or create a new one).

Then, click to upload your media.

On the Video Library page, click “Add” and then select “Upload.”

Select a file from your computer to upload. Then, select a folder or create a new one.

Once selected, click to upload your media.

There are a few ways to upload media from the folder page. One option is to click the “Add” dropdown menu, then select "Upload."

From here, choose the file you’d like to upload.

Other uploading options include:

Once you choose a file, the progress bar shows where you are in the upload process.

Upload progress will be tracked in the Activity Tray in the top right menu and will show upload percentages of your files that are in progress. This tray will also indicate whether the upload is complete or if it has failed.

When you add several files at once, Wistia uploads them one at a time, in order. Files waiting their turn will show as queued in the Activity Tray. This is expected, and they'll start automatically once the previous upload finishes.

You can keep working in other parts of your account while media uploads. Just keep the browser tab open until uploads are complete, because closing or refreshing the tab will stop any upload in progress.

Once your media is uploaded, it’s time to customize.

Wistia accepts all kinds of file types. You can check out the full list here. This page also includes some helpful tips for encoding (or what we call exporting) your media prior to upload to make the process super smooth.

Our recommended upload settings for video are:

And for audio:

Wistia accepts files up to 26 GB. Files larger than that will fail to upload. If your file is several GB or more, try re-exporting it at a lower bitrate (within our recommended settings). A smaller file uploads faster and is less likely to stall.

If your upload is slow, stalls partway through, or fails, there are a few things you can check:

Still stuck? Check out our Upload Troubleshooting article, as well as the Status page for any ongoing issues.