Connect the integration
Before connecting the integration, you must enable cloud recording in your Zoom account. Free Zoom accounts cannot use cloud recording, and a Zoom admin may need to enable it for a paid account. If your organization requires approval for Zoom Marketplace apps, ask your Zoom admin to approve Wistia before connecting.
You can connect your Zoom account to Wistia in one of three ways:
In a folder, by selecting the “Import from Zoom” option
In Account Settings
In the Zoom Marketplace
Note
Because the Zoom integration is tied to the email associated with your Zoom account, only your recordings will import from Zoom.
Connect to Zoom from a Wistia folder
Within a folder, click the “Add” menu, then hover over "Import." Select the option to “Import from Zoom.”
If you don't have an active Zoom account connected, you'll be prompted to log in to your Zoom account and connect it to Wistia.
Once you've connected successfully, you will be redirected back to your folder, where you can configure your integration settings or continue to manually import recordings.
Connect to Zoom from account settings
Head to the Integrations page in your account settings and select the Zoom integration from the "Content" tab.
Once you select the Zoom integration, click "Connect" from the integration page and you'll be prompted to log in to Zoom and grant Wistia access to your account.
Once connected successfully, you’ll be directed back to the Integrations page. Here, you can configure auto-import, or head back to a folder to import your recordings.
Add the Wistia app from the Zoom App Marketplace
Another way to set up the Wistia and Zoom integration is to add the Wistia app from the Zoom App Marketplace. Steps to add the app are as follows:
Navigate to the Zoom App Marketplace or find the listing in the Recordings category.
On the Wistia listing, click the “Add” button and follow the setup flow.
After you complete setup, you’ll land on your Integrations page in Wistia, where you can configure your integration settings or open a folder to start importing previous recordings.
Import Zoom cloud recordings
Once Zoom is connected, you can either automatically import new cloud recordings or manually import cloud recordings from the past 30 days.
Note
For automatic imports, Wistia imports the transcript from Zoom by default. For manual imports, Wistia does not import transcripts. Instead, you can manually upload the SRT file to the media after importing.
Configure automatic imports
After setting up the integration, you'll see an option to “Auto-import cloud recordings initiated from Zoom” both in a folder and on the Zoom integrations page. If you select this option, Wistia will automatically import any new cloud recordings into your Wistia account.
You can also change this setting from the Integrations page in your account settings. You can toggle this option on or off, or select a specific folder to import cloud recordings to.
Note
Cloud recordings will be automatically imported either to the folder where you originally connected the integration or to the folder you selected in the configuration settings
Manually import recordings
To manually select recordings you want to import, head to a folder, click "Add," then choose “Import from Zoom”.
If you have an active Zoom integration, a modal will open where you can select any cloud recordings (from the last 30 days) to import into Wistia.
Tip
By default, Zoom compiles most recordings into a single media file. However, in your Zoom recording settings, you may be able to change your "Cloud recording setting," which determines how your recording appears in Wistia.
If you choose the "Record active speaker, gallery view, and shared screen separately" option, our Zoom integration will import each stream as a separate media file.
Troubleshooting missing recordings
Only cloud recordings from your connected Zoom user that were created in the past 30 days appear in the import picker. If a recording is missing, confirm that you’re signed in as the Zoom user who recorded it, that cloud recording was enabled, and that the recording is within the 30-day window. If it meets all three conditions but still does not appear, contact Wistia Support.
Disconnect the integration
To disconnect the integration in Wistia:
Log in to your Wistia account and navigate to the Integrations page in your account settings (or click here).
Select the “Disconnect” option under the Zoom integration to revoke your Zoom credentials.
To remove the Wistia app from your Zoom account:
Log in to your Zoom account and navigate to the Zoom App Marketplace.
Click "Manage" > "Added Apps" or search for the Wistia app.
Click the "Remove" button.