To see your account usage, make sure you're logged in as an Account Owner or Manager. From your Settings page, click "Account Usage." Here, you'll see the usage for your account in the current billing cycle.

Your Account Usage page is organized into the following tabs:

On this page, you can also export a CSV of all files in your account along with the following data: Media Name, Hashed ID, Container Name, Media Type, Media URL, Created At Date, Most Recent Play Date, Total Plays, Download Link, File Size, Duration, Who Uploaded It, Archived State.

Click "Export CSV" in the Storage section, then "Export" to generate the report.

Credits power features like Wistia Agent, Localization, Remix, Social clips, and Speech enhancement. To see your balance and usage, head to Account Usage and select the "Credits" tab.

At the top of the tab, "Credits remaining" shows your total available balance. This includes your plan credits and any additional credits you've purchased. Below that, you'll see:

Credit usage trends charts your credit usage by billing cycle and feature. Click a feature in the legend to focus on it. Below the chart, you'll see your recent Localization credit activity.

Need more? Click "Add credits" in the Credits tab to buy a one-time credit pack. Once your purchase goes through, the credits are added to your balance right away.

To set up a recurring credits subscription, head to the Subscriptions tab of your Billing page and click "Manage credits."

For the details on how credits work, including pricing and expiration, see Understanding Wistia Credits.

Bandwidth is the data Wistia sends to a viewer's device when they watch your media. Most bandwidth comes from plays, because that's when the video streams.

In addition to media plays, other factors contribute to your monthly bandwidth usage, including:

When you upload media to Wistia, we create multiple derivatives to ensure the smoothest playback. We want your media to play in as many environments as possible , which is why we create HD and SD derivatives.

When your excited viewer presses play (usually 640px-960px wide), it wastes bandwidth to show them the HD file. At that size, the difference is nearly imperceptible. HD files are also much larger, which can cause stuttering during playback.

Instead, we use smart standard-definition defaults (what we call "Smart Encoding") based on your video type (i.e., screencast, action, interview), and that is the version that shows.

A load happens when your embed appears on a page. A play happens when someone starts the video.

When your embed loads, the viewer's browser downloads the player and the thumbnail. These files are small, so loads alone use very little bandwidth. Most of your bandwidth comes from plays, because that's when the video itself streams.

We’ll send you a heads-up email if you’re on track to exceed your monthly bandwidth, but you can always check your usage in your account. Just make sure you’re logged in as the Account Owner or a Manager.

Head into Account Settings, select "Account Usage" from the sidebar (or click this handy link), then select the "Bandwidth" tab.

In addition to your bandwidth usage over the course of your current billing cycle, you can also take a look at your bandwidth usage trends over the last year.

Bandwidth is calculated monthly and resets at the start of each billing month. What happens when you go over your plan's included bandwidth depends on your plan.

Any bandwidth you use beyond your plan's included amount is billed as an overage at a per-GB rate on your monthly billing date.

To lower overage costs, you can purchase additional bandwidth. Learn how in the Manage bandwidth subscription section.

Free plans have a monthly bandwidth limit and can't go into overages or purchase additional bandwidth.

When your account goes over its limit, the Account Owner gets an email. Your embeds keep playing for a few days, so you have time to act. After that, your embedded media stops playing until your bandwidth resets. Viewers see a message saying the video has used up its monthly bandwidth allowance, along with the date it will be back.

Your media starts playing again automatically when your bandwidth resets at the start of the next billing month. To start playing sooner, upgrade to a paid plan.

Purchase, upgrade, or downgrade your bandwidth subscription to support your current and projected usage.

In the Subscriptions tab of your Billing page, scroll down to the Bandwidth section, then click "Manage subscription."

Select an additional bandwidth subscription, then click "Update subscription" to go to the checkout page.

On the checkout page, enter your payment and billing details and click "Purchase" to complete your subscription.

If you’re consistently exceeding your bandwidth allotment, or anticipate that you may need more than what’s included in your plan, you can purchase additional bandwidth right within your account. Purchasing additional bandwidth increases the monthly bandwidth included in your plan, so you're less likely to hit overages.

When you purchase additional bandwidth, it's added to your included bandwidth. For example, if your plan includes 1TB of bandwidth and you purchase 2TB, you’ll have 3TB of bandwidth to use per month. We’ll break it down even further with a few more examples below.

Not sure what to choose? Our team can help you select a subscription that best supports your growing usage. Just reach out!

To remove an existing prepaid bandwidth subscription, select "Usage-based billing" in the "Manage bandwidth" modal to return to a pay-as-you-go structure.

Remember to click "Update subscription" to save your changes.

Constantly hitting or exceeding your bandwidth limits? Here are some tips for avoiding big bandwidth bills.

A sudden jump in bandwidth usually comes from one of these:

To narrow down a spike, check your account's analytics for your most-played videos, or export a CSV from your Account Usage page. This shows total plays and file size for the media in your account.

To check this for a specific media, open any media page in your account and select "Download." There, you’ll see the original file size and the sizes of the files Wistia has created for streaming. Click "Analytics" to view the media's analytics page, which includes total plays.

If usage looks unexpectedly high, reach out to Support, and we'll help investigate!