Available on the Enterprise plan, Wistia's Team Accounts feature allows you to manage multiple brands, client portfolios, or business entities as fully separate Wistia instances, from one primary account. With this account structure, you'll have more flexibility to segment your content and users while allowing each instance to function independently.
Tip
No changes will be made to the plan structure or billing for legacy agency sub-accounts. However, they will now take on the name and functionality of Team Accounts.
Tip
Need to change your branding on a few Wistia videos? Learn about Brand Assets in your account.
Create team accounts
Contact your Customer Success Manager to purchase team accounts or learn more.
Once you've purchased one or more team account spaces, head to the team accounts page in your account settings to set up each instance. Click "Add account" to create a name and URL for each account.
Access team accounts
In the primary account, Account Owners can access all connected team accounts from the dropdown menu at the top right of the page.
Click "Manage team accounts" at the bottom of the dropdown list to access a general overview of all team accounts. To log into a team account, click any account name from the dropdown menu or on the Team Accounts overview page.
Usage reporting for team accounts
On the team accounts overview page, you'll find a usage graph showing total monthly bandwidth and usage for all accounts in the current billing period.
Scroll to the bottom of the page to compare bandwidth trends for all Team Accounts. You can also hover over the graph to review monthly usage for each account.
Billing for team accounts
All team accounts are billed together to your primary account—usage isn't split into separate bills per account. The usage graph on the Team Accounts page is designed to help you see each account's bandwidth and media usage so you can bill your own clients back accurately.
Questions or feedback? Reach out to your Customer Success Manager or let us know at [email protected]!