Looking to expand your team on your current plan? Depending on your plan, you can add users to your account for an additional $25 each per month on an annual plan, $31.25 per month on a monthly plan, or a custom price. Review our plans and pricing for more information.
Note
Additional users are available to purchase on all paid Wistia plans.
Invite additional users
If you’ve reached your plan’s seat limit, Account Owners and Managers can purchase additional users on the Manage Team page without upgrading your plan.
Click "Invite users" at the top right of the page.
From here, you can add and purchase a single user or multiple users.
Note
If you've enabled Allow users to find & join account, verified new users can find and join your account, which may result in additional monthly charges.
For more information on managing users and permissions, refer to our Manage Team guide.
Note
Viewer-role users are free and don't count toward your seat limit. Owner, Manager, Standard, and Limited user roles count toward your included users.
Other invited users count toward your user limit as soon as you invite them, even if they haven't accepted the invite or logged in yet.
Manage users
To view and manage your user limit and usage, visit the Account Usage page in your account settings.
We'll display your current user count, limit, and any additional users you've added. Click "View all" to head to the Manage Team page, where you can see all of your users, add more, and remove users. Click "Add user" to add a user directly from the Account Usage page.
Remove a user
To stay within your included user limit, go to Settings > Manage Team, click the user, open the "Actions" dropdown, and select "Delete user." You can also change a user to the free Viewer role if they only need to watch videos.
Billing
We count the users on your account on your billing date. Any users over your plan's included limit are billed as additional users. If you add a user and remove them before your next billing date, you won't be charged for that user.
If your account goes over its included user limit, we'll email the Account Owner so you have time to remove users before your billing date.
Monthly plans: Additional users are billed monthly with your subscription and any other storage or transcription charges.
Annual plans: Additional users are billed monthly until your annual renewal date. At renewal, they're added to your annual subscription and paid for upfront.
See our Billing Troubleshooting guide for a breakdown of monthly costs.
Troubleshooting
I was charged for users I didn't expect
Open the Account Usage page to compare your user count with your limit. Pending invites and inactive users still count. Remove any extra users before your next billing date to avoid future charges.
Removing a user doesn't change an invoice that's already been issued, so contact our Support team if you think a charge was made in error.
My included users look wrong after a plan change
If your Account Usage page shows fewer included users than your plan should have, contact our Support team so we can correct it.