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Allow users to find & join account

Streamline collaboration by allowing teammates to find and join your Wistia account.

Written by Hanna

Getting started

With the "Allow users to find & join account" setting, you can give your teammates the option to find and join your Wistia account upon sign-up.

Configure the setting

The "Allow users to find & join account" setting can be turned on or off by an Account Owner from the Account page in Settings.

Note

In order to be eligible for this feature, you must be on a paid plan and have at least one verified business email tied to an Account Owner. Free email domains (like gmail.com or yahoo.com) and .edu domains aren't supported, since they can't be reliably matched to a single organization.

Choose which domains can join

Once the setting is enabled, you may see a list of account domains. These come from your Account Owners' verified email addresses. Each domain is marked Email verified, Email not verified, or Not eligible (for example, free email providers). If your account has more than one eligible domain, you can check or uncheck each one to control which domains can find and join your account.

To add a new domain (for example, after a rebrand, or if new employees use a different domain), an Account Owner needs a Wistia login email on that domain, and that email has to be verified. An Account Owner can update their email address or add a new Account Owner with that address.

How it works

When this setting is enabled, if a new user signs up with a verified email domain that matches your account’s verified email domain, they will be given the option to join your account.

The new user can pick one matching account to join, or keep going and create their own account instead. If they've already been invited to your account, the join screen will show that.

If a new user decides to join your account, they'll be automatically added as a Standard user, and Account Owners will be notified by email.

Note

Users added to the account beyond your plan's limit will be subject to additional monthly charges. See Purchase Additional Users for details.

Manage users

Account Owners and Managers can edit a user’s permission level or remove them from the account at any time from the Manage Team page.

If you'd prefer teammates not to join automatically, an Account Owner can turn off the "Allow users to find & join account" setting from the Account page in Settings.

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