To cancel your Wistia account, you must be logged in as an Account Owner. Once logged in, click the "Settings" option from your profile icon dropdown menu.

In your account settings, select “Cancel” from the side menu, or head right to the Cancel page. You’ll be prompted to choose whether to cancel immediately or at the end of your billing cycle. Then, click "Continue to Cancel."

Once you choose to cancel, you may optionally leave feedback and then continue by clicking "Cancel Plan."

Once you cancel your Wistia account, you’ll no longer be able to access your media. We recommend downloading the media in your account before cancelling to make sure you don’t lose anything important. Check out this guide to learn how to easily export all of your media in bulk from your Content Library!
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Cancelling your Wistia account won’t automatically erase all of your data from our system. If you’re looking to scrub your data for privacy reasons, contact our Support team and we’ve got you covered!

Only Account Owners can cancel a Wistia account, so if your Account Owner is no longer with the company, you’ll need to transfer ownership of the account first. Reach out to Support and we’ll walk you through this process.
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It’s not possible to temporarily pause billing on a Wistia account, but you may be able to switch to a lower cost plan instead. You can review your options and make subscription changes directly from your Plans page.
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At this time, Wistia doesn’t provide refunds for unused portions of subscriptions. For more details on our refund policy, see our Terms of Service.
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Logging into a cancelled account as the Account Owner will take you to the Billing page, where you’ll be prompted to reactivate. If you’re an Account Owner but not seeing the option to reactivate, let us know and we’ll help get you back into your account!