To cancel your Wistia account, you must be logged in as an Account Owner. Once logged in, click the "Settings" option from your profile icon dropdown menu.

In your account settings, select “Cancel” from the side menu, or head right to the Cancel page. You’ll be prompted to choose whether to cancel immediately or at the end of your billing cycle. Then, click "Continue to Cancel."

Once you choose to cancel, we ask you to leave leave feedback, and then you can continue by clicking "Cancel Plan."

In the popup modal, click "Yes, cancel plan."

Once you cancel your Wistia account, you’ll no longer be able to access your media. We recommend downloading the media in your account before cancelling to make sure you don’t lose anything important. Check out this guide to learn how to easily export all of your media in bulk from your Video Library!

If you chose to cancel at the end of your billing cycle, you'll see a "Scheduled account cancellation" banner on your account with the date you'll lose access. If you've changed your mind, click "Undo cancellation" on that banner before that date. If you choose to cancel immediately, once you click "Yes, cancel plan" you'll be redirected from your account's Cancel page and it will close.

First, check that your cancellation was completed. If you didn't finish the survey and click "Yes, cancel plan," your plan is still active and will renew. You may also see a final charge for additional usage from your last billing cycle. If something still doesn't look right, contact our Support team with your invoice and we'll take a look.
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Cancelling your Wistia account won’t automatically erase all of your data from our system. If you’re looking to scrub your data for privacy reasons, contact our Support team and we’ve got you covered!

Only Account Owners can cancel a Wistia account, so if your Account Owner is no longer with the company, you’ll need to transfer ownership of the account first. Reach out to Support and we’ll walk you through this process.

For security reasons, our Support team can't cancel accounts on behalf of customers. An Account Owner needs to cancel from the Cancel page. If you can't log in or don't know who your Account Owner is, reach out to Support and we'll help you sort out account access first.
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It’s not possible to temporarily pause billing on a Wistia account, but you may be able to switch to a lower cost plan, or a Free plan, instead. You can review your options and make subscription changes directly from your Plans page.
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At this time, Wistia doesn’t provide refunds for unused portions of subscriptions. For more details on our refund policy, see our Terms of Service.

If you cancel at the end of your billing cycle, you'll keep full access to your account until the date shown on the Cancel page, so there's still time to download your media. If you cancel immediately, you'll lose access right away and won't get a refund for the rest of your billing period. Any additional charges from your last billing cycle will still be billed.
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Logging into a cancelled account as the Account Owner will take you to the Billing page, where you’ll be prompted to reactivate. If you’re an Account Owner but not seeing the option to reactivate, let us know and we’ll help get you back into your account!