Sometimes things might look a little funny within your account. Maybe you can’t see the right menus or access certain credentials. Let’s check out some common account issues.

Do your account settings look something like this?

That’s because you’re a user on your Wistia account. Only an Account Owner has access to the full account settings menu.

We recommend contacting whoever invited you to your Wistia account if you believe you should have more access. If you think you should be an Account Owner, or would like to know who your Account Owner is, give us a holler. We’ll be happy to walk you through the steps to transfer account ownership if needed.

In most of our help pages, we show a media Overview menu that looks something like this:

and an ellipsis menu with loads of different options:

But you might not see as many options or may not be able to access these menus at all!

This is because your permissions don’t allow you access to everything within these menus. If you believe you should have different rights, contact whoever initially invited you to the Wistia account.

If you need more clarity around what permissions you have, check out our help page on User Roles.

Still have questions? We’ll be happy to help.

Only an Account Owner can access and manage API tokens. They can do so from their account settings by clicking "API Access" on the side panel. For more information on creating and managing access tokens, please visit our Developer resource.

If you're looking to reset the password for your Wistia account, head to the login page and click "Forgot password?" located directly above the password field (or simply click here).

After entering your email, our system will send you a password reset link. If you don't receive the email after a few minutes or run into any other issues resetting your password, please let us know.