Sometimes things might look a little funny within your account. Maybe you can’t see the right menus, or access certain credentials. Let’s check out some common account issues.
I Can’t See the Settings Menu!
Do your account settings look something like this?
That’s because you’re a user on your Wistia account. Only an Account Owner has access to the full Account Settings menu. A Wistia account can have up to 3 Account Owners.
We recommend contacting whoever invited you to your Wistia account if you believe you should have more access. If you think you should be an Account Owner, or would like to know who your Account Owner is, give us a holler. We’ll be happy to walk you through the steps to transfer account ownership.
My Overview/Side-Panel Options Aren’t the Same
In most of our help pages, we show an Overview/Side-Panel menu that looks something like this.
But you might not see as many options or may not be able to access this menu at all!
This is because your permissions don’t allow you access to everything within this menu. If you believe you should have different rights, contact whoever initially invited you to the Wistia account.
If you need more clarity around what permissions you have, check out our help page on User Roles.
Still have questions? We’ll be happy to help.