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Account Settings

Set up your account name, logo, and more.

Caroline F avatar
Written by Caroline F
Updated over a week ago

Once you’re logged in as the Account Owner, head to your "Account" dropdown menu in the upper-right hand corner. Next, select the "Settings" option.

That will bring you straight to the Overview section of your Account Settings. To access the account page, click "Accoun."


You must an Account Owner to access all of the settings covered here.

Upload your logo

Under "Settings," click into the "Account" page to upload a logo for your account. Your logo will be displayed on the upper left of every page in your account area, and on your public media pages.


We recommend uploading a piece of iconography, rather than a large file with big text. Otherwise, the logo may then be sized down to the point where the text is harder to read.


SVG files are not currently supported.

Choose your player color

This setting applies to new uploads, as well as previously uploaded media.

Select the color you'd like from the color picker. To make your player color more accessible, you can limit the spectrum to be high-contrast background colors (learn more about accessibility here). Or, input a hexadecimal color if you've already got something perfect in mind. Once you're all set, scroll down to save your settings.


This setting will not affect any media that has had the player color changed before, even if it has been moved to another project or account.

If you're looking to further customize individual media, head to their media page and open up the Customize panel.

Custom Player Branding

From the Account tab in Settings, you can upload or remove player branding for the account under Custom Player Branding.

Once the branding is uploaded, it can be applied to a video from the Appearance tab in the Customize panel. You’ll also be able to position, replace, or remove the logo from the Appearance tab.

By inputting a URL under "Link to URL," viewers will be redirected to a website of your choice when they click on your branding.

Account Name

Your account name is used in billing emails and on invoices. It will also display in place of a logo in your account is you haven't already uploaded one.

Account Owners

If you need to set someone else up as the owner of your account, or add additional owners, the first step is to set them up as a user.


There is a limit of three owners per account. It is not possible to have more than one owner in a Free account, as this plan allows for a total of one user.

To add or replace owners, head to the Users & Permissions page (head over here for a breakdown on users and permissions).

If you’re adding a new user, click “Add User,” fill in the name and email fields, and set their user role in the dropdown menu. Once complete, click “Save.”

To update the role of an existing user, click into the user’s profile, open the “Actions” dropdown, and then select “Edit user info.”

Open up the “Role” dropdown menu and select your desired role. From here, click “Submit.”

Wistia URL

By default, your account URL is based on your account name. To change your Wistia account URL, you must be logged in as an Account Owner. Click into the "Account" page under "Settings" and scroll down to find the "Wistia URL" section.

You'll see a text box showing the current URL of your Wistia account (in the case of the above picture, Type the name you wish to use instead in the text box (only letters, numbers, and hyphens) and scroll down to click "Save Settings."


Once you change the URL for your account, all links with the old URL will no longer point to your account or any media pages you've shared publicly. Embedded instances of your media will continue working as expected.

Twitter Handle

If you shared any videos on twitter (or X) with your Wistia URL, they can be referenced with the handle set here.

Automatic Captions and Transcripts

Computer-generated captions and transcripts are enabled by default, as all Wistia plans include them free of charge. However, if you'd like to have professional, human-generated captions and transcripts completed, this is an option as well.

Professional captions and transcripts are human generated and have a 99% accuracy rate. They take four business days to complete, but can be completed in one business day for an additional fee.

Automated captions and transcripts are computer-generated and have a 92% accuracy rate. They take only a few minutes to complete and are included with all Wistia plans.

Choose if you’d like captions and transcripts published to your media automatically, or if you’d like to manually review them first.

These settings will apply to all new uploads in your account and may be changed at any time.

Once you have all your settings in place, be sure to click "Save Settings" at the bottom of the page!

Transcription Keywords

If there are any words in your media that may be more difficult to transcribe (such as product names or acronyms), add a list of keywords to make your transcripts more accurate.

Once complete, scroll down to click "Save Settings."

Automatic Content Analysis

Automatic content analysis allows third parties to analyze your content. With AI advancements, the analysis may help with improving search results in your account, filling in media metadata, and more.

Privacy Mode

Activating privacy mode ensures that any viewer data does not personally identify anyone. We anonymize IP address, and disable session and cooke tracking. Privacy Mode ensures you are in compliance with GDPR regulations.


Facebook Ads and Google Analytics integrations will not work with Privacy Mode enabled.

IP Filtering

Filter out your own viewing activity (and the viewing activity of anyone else on your team) from your Wistia analytics based on IP address.

On the Account Settings page, scroll down to the "IP Filtering" section where you can enter comma-separated IP addresses. We also support IP ranges (e.g.–, CIDR ranges (e.g., and wildcard specifiers (e.g. 192.1.*.*).

You can find your IP address by searching for “IP” in Google. Google will display your IP address at the top of the search results.


Activating IP filtering will not remove any historical data. It will, however, keep your activity from getting tracked going forward.

Anonymize IPs

Anonymize IP feature can help by masking the personally-identifiable portion of viewers' IP addresses.

Here are some additional details on how this works:

  • IP anonymization will mask the last byte of IP data, including the numbers that identify the specific device accessing the page.

    • For example, an IP of becomes

  • IPs are anonymized at the point of data collection, which means this happens before any information is sent to the Wistia analytics database.

  • The media player still collects data and generates heatmaps for views on your media, but IP data will be masked when doing so. You’ll see the IP address on a Wistia heatmap ending in .0, which indicates it is working.

  • By retaining the non-personalized portion of the IP, you'll still be able to see useful information, like country of origin, without compromising the privacy of the individual.


This feature does not work retroactively, so if you need to clear out past IP data already collected in your media analytics, we recommend resetting the analytics on those media. You can export this data to a CSV file beforehand to hang onto it.

For even more detail, Google Analytics has a great article about this type of of IP masking and anonymization.

Domain Restriction

Domain Restrictions allow you to prevent a viewer from copying your embed codes and hosting your media on another domain. With Domain Restrictions enabled, the media in your account will only display on the domains you specify.

In the "Domain Restriction" section of your Account Settings page, check off "Enabled" and enter the domains you'd like to allowlist.

All embeds will appear as expected on allowlisted domains. If a media is embedded on a webpage that has not been allowlisted, an error message below will appear in its place.

domain restriction message


Adding http:// or https:// to the beginning of your URLs is not currently supported and can prevent a domain from being added to the list properly.

In order for Domain Restrictions to work, your page must have the wistia_embed class and our E-v1.js script. These are both already included in our standard and iframe embed codes.


Domain Restrictions are not compatible with some referrer policies.

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