Once you’re logged in as the Account Owner, head to your "Account" dropdown menu in the upper-right corner. Next, select the "Settings" option.

That will bring you straight to the Overview section of your Account Settings. To access the Account page, click "Account."

From the Account tab in Settings, you can update your account name. Your account name is used in billing emails and on invoices. It will also display in place of a logo in your account if you haven't already added one.

Under Settings, click into the "Account" page to upload or select a logo for your account. Your logo will be displayed on the upper left of every page in your account area, and on your public media pages.

The Player color setting in the Account tab applies a specific player color to new uploads, as well as previously uploaded media.

Select the color you'd like from the color picker, input a hexadecimal color, or choose a color pulled from your brand kit. To make your player color more accessible, you can limit the spectrum to be high-contrast background colors (learn more about accessibility here). Once you're all set, save your settings.

If you're looking to further customize individual media, head to their media page and open up the Customize panel.

From the Account tab in Settings, you can upload, select, or remove player branding for the account under Player logo.

Once the branding is set, it can be applied to a video from the Appearance & brand tab in the Customize panel. You’ll also be able to position, replace, or remove the logo from there.

By inputting a URL under "Link to URL," viewers will be redirected to a website of your choice when they click on your branding.

By default, your account URL is based on your account name. To change your Wistia account URL, you must be logged in as an Account Owner. Click into the "Account" page under "Settings" and scroll down to find the "Wistia URL" section.

You'll see a text box showing the current URL of your Wistia account (in the case of the above picture, http://support.wistia.com). Type the name you wish to use instead in the text box (only letters, numbers, and hyphens) and click "Save Settings."

When "Allow users to find & join account" is enabled, if a new user signs up with a verified email domain that matches your account’s verified email domain, they will be given the option to join your account.

See the Allow users to find & join account article for full details.

If you shared any videos on X (formerly Twitter) with your Wistia URL, they can be referenced with the handle set here.

Computer-generated captions and transcripts are enabled by default. However, if you'd like to have professional, human-generated captions and transcripts completed, this is an option as well.

Professional captions and transcripts are human-generated and have a 99% accuracy rate. They take four business days to complete, but can be completed in one business day for an additional fee.

Automated captions and transcripts are computer-generated and have a 95% accuracy rate. They take only a few minutes to complete.

With automatic captions and transcripts enabled, you can choose to automatically generate AI chapters from your transcript content. You can edit and add chapters to your videos in the Chapters section of the Customize menu.

You can also decide whether you’d like captions and transcripts published to your media automatically, or if you’d like to manually review them first.

These settings will apply to all new uploads in your account and may be changed at any time.

Once you have all your settings in place, be sure to click "Save Settings."

From your Account page in Settings, determine whether Wistia automatically identifies and labels speakers in your transcripts.

With this enabled, speakers will be clearly defined in transcripts.

If there are any words in your media that may be more difficult to transcribe (such as product names or acronyms), add a list of keywords to make your transcripts more accurate.

Once complete, click "Save Settings."

Activating privacy mode ensures that any viewer data does not personally identify anyone. We anonymize IP address, and disable session and cookie tracking. Privacy Mode ensures you are in compliance with GDPR regulations.

Filter out your own viewing activity (and the viewing activity of anyone else on your team) from your Wistia analytics based on IP address.

On the Account Settings page, scroll down to the "IP Filtering" section, where you can enter comma-separated IP addresses. We also support IP ranges (e.g. 10.1.0.0–10.1.0.255), CIDR ranges (e.g. 10.0.0.0/8), and wildcard specifiers (e.g. 192.1.*.*).

You can find your IP address by searching for “IP” in Google. Google will display your IP address at the top of the search results.

The Anonymize IPs feature can help by masking the personally-identifiable portion of viewers' IP addresses.

Here are some additional details on how this works:

Domain Restrictions allow you to prevent a viewer from copying your embed codes and hosting your media on another domain. With Domain Restrictions enabled, the media in your account will only display on the domains you specify.

In the "Domain Restriction" section of your Account Settings page, check off "Enabled" and enter the domains you'd like to allowlist.

All embeds will appear as expected on allowlisted domains. If a media is embedded on a webpage that has not been allowlisted, an error message below will appear in its place.

In order for Domain Restrictions to work, your page must have the wistia_embed class and our E-v1.js script. These are both already included in our standard and iframe embed codes.

Want first access to our latest developments? Join our Beta program! To enable this for your account, you’ll need to be an Account Owner.

As an Account owner, you can turn on the Beta toggle from two places:

The Beta toggle applies to all available Beta features. We do not currently support the ability to turn off individual Beta features per account.