Most settings on this page require Account Owner access. An account can have up to three Account Owners. Once you’re logged in as the Account Owner, head to your "Account" dropdown menu in the upper-right corner. Next, select the "Settings" option.

That will bring you straight to your Profile settings page. To access the Account page, click "Account."

From the Account tab in Settings, you can update your account name. Your account name is used in billing emails and on invoices. It will also display in place of a logo in your account if you haven't already added one.

In Settings, navigate to the "Account" tab, and scroll to the Account brand section. Here, you can add or edit the account's default logos, colors, gradients, fonts, and rounded corner settings.

Style settings in the Account Brand kit apply to all new and uncustomized media automatically. Videos that already have an explicit player color or logo, or overrides from folder defaults or Channel settings, won't change unless you reset them manually.

On paid plans, you can create additional brand kits with distinct styling options. Check out our Brand Assets guide for more details.

Your account's logo appears on your Wistia account pages. You can select from the logo library you've added to your Brand kit, or upload a new logo.

By default, your account URL is based on your account name when you open your Wistia account. They are, however, separate. Changing your Wistia URL (your account subdomain) is different from changing your account name. To change your Wistia account URL, you must be logged in as an Account Owner. Click into the "Account" page under "Settings" and scroll down to find the "Wistia URL" section.

You'll see a text box showing the current URL of your Wistia account (in the case of the above picture, http://support.wistia.com). Type the name you wish to use instead in the text box (only letters, numbers, and hyphens) and click "Save Changes" on the banner that appears.

Depending on your plan level, you can add a custom domain to your account to host your Wistia Channel. The first step is adding the custom domain on the Account page in your account's settings. Then, you can connect it to your cChannel. To learn more, visit Custom Domains for Channels.

Select a default visibility setting for all new Share links. Visibility options include:

This account-wide setting only affects new links; any links that have already been shared remain the same, and individual links can always be overridden. Switching back to "Default" also does not affect previously shared links.

The Embed copy shortcut setting allows you to select a default embed code type for the media page quick copy button. All embed code types remain accessible in the Embed modal when the quick copy default is set.

In the Embed copy shortcut section of your Account page, toggle the setting to on. Once toggled on, select the embed code type you’d like:

Learn more about embed settings here.

When Allow users to find & join account is enabled, if a new user signs up with a verified email domain that matches your account’s verified email domain, they will be given the option to join your account.

See the Allow users to find & join account article for full details.

If you shared any videos on X (formerly Twitter) with your Wistia URL, they can be referenced with the handle set here.

Computer-generated captions and transcripts are enabled by default. However, if you'd like to have professional, human-generated captions and transcripts completed, this is an option as well.

Professional captions and transcripts are human-generated and have a 99% accuracy rate. They take four business days to complete, but can be completed in one business day for an additional fee.

Automated captions and transcripts are computer-generated and have a 95% accuracy rate. They take only a few minutes to complete.

With automatic captions and transcripts enabled, you can choose to automatically generate AI chapters from your transcript content. You can edit and add chapters to your videos in the Chapters section of the Customize menu.

You can also decide whether you’d like captions and transcripts published to your media automatically, or if you’d like to manually review them first.

These settings will apply to all new uploads in your account and may be changed at any time.

Once you have all your settings in place, be sure to click "Save Changes."

From your Account page in Settings, determine whether Wistia automatically identifies and labels speakers in your transcripts.

With this enabled, speakers will be clearly defined in transcripts.

If there are any words in your media that may be more difficult to transcribe (such as product names or acronyms), add a list of keywords to make your transcripts more accurate.

Once complete, click "Save Changes."

When auto-tagging is turned on, AI-generated tags will automatically be added to videos you upload. These tags are added based on the transcript content of your videos. This feature will add up to 3 new or existing tags. However, it will not add tags if it doesn't find any that feel relevant.

Head on over here to learn more about tagging media.

Activating Privacy mode ensures that any viewer data does not personally identify anyone. We anonymize IP addresses and disable session and cookie tracking. Privacy mode helps you comply with GDPR regulations.

Filter out your own viewing activity (and the viewing activity of anyone else on your team) from your Wistia analytics based on IP address.

On the Account's settings page, scroll down to the IP Filtering section, where you can enter comma-separated IP addresses. We also support IP ranges (e.g. 10.1.0.0–10.1.0.255), CIDR ranges (e.g. 10.0.0.0/8), and wildcard specifiers (e.g. 192.1.*.*).

You can find your IP address by searching for “IP” in Google. Google will display your IP address at the top of the search results.

The Anonymize IPs feature can help by masking the personally-identifiable portion of viewers' IP addresses.

Here are some additional details on how this works:

Domain restriction allows you to prevent a viewer from copying your embed codes and hosting your media on another domain. With Domain restriction enabled, the media in your account will only display on the domains you specify. In the "Domain restriction" section of your Account's settings page, check off "Enabled" and enter the domains you'd like to allowlist.

All embeds will appear as expected on allowlisted domains. If a media is embedded on a webpage that has not been allowlisted, or is accessed through a share link or a fast.wistia.com preview URL, an error message will appear in its place.

For Domain Restrictions to work, your page must include wistia-player[media-id='hashedid'] and our player.js script. These are both already included in our standard and iframe embed codes.

Want first access to our latest developments? Join our Beta program! To enable this for your account, you’ll need to be an Account Owner.

As an Account Owner, you can turn on the Beta toggle from the Beta Features page in Account Settings.

The Beta toggle applies to all available Beta features. We do not currently support the ability to turn off individual Beta features per account.