Personal Settings

The Personal page in your account is where you can change your email, password, and update any Wistia alerts you'd like to receive.

Caroline F avatar
Written by Caroline F
Updated over a week ago

To access your Personal page, head to “Account” > “Settings.” You can then see the option to click into a Personal settings page. This page is where you can set up a profile photo, change your name, email, and password, amongst a number of other options.

In order to add a profile photo, you can set one up through Gravatar. Be sure to use the email that’s connected to your Wistia account in order to get things set up properly!

You can update your name, email, and password as well. If you make any changes, scroll down to click “Update Settings” in order to save your changes.

Change name, email, and password

The Personal settings page is also where you can see the Account Owner (if you aren’t the owner). The Account Owner has access to many areas of the account that not all users can see. If there’s something you’re trying to do, but don’t see the option, you may not have permission. This page has everything you need to know about permissions in Wistia!

The Account Owner might be able to enable more permissions for you, or take care of the action themselves. Anything billing related can only be seen by the Account Owner.

Account Owner information

Below, you’ll see your Time Zone, used for Private User Sessions and email notifications.

Email Notifications

When sharing content privately within Wistia, you can set up email alerts to stay in the know on how your contacts are navigating through your content.

Email alerts are automated emails sent to Wistia Managers (and, in limited cases, other users) that alert them to particular events that have occurred in their Wistia account. Alerts can be received for the following events:

  • New media - Alert Manager when media is uploaded or copied into a folder

  • New comment - Alert Manager when new comments are made

  • Sharing - Alert Manager when someone invites new users to view my folders

  • Download - Alert Manager when someone downloads media

  • Activation - Alert Manager when a user activates their account

  • Login - Alert Manager when a user logs in to Wistia

  • Failed login - Alert Manager when someone tries to login to Wistia but enters an incorrect email or password

If a Manager is receiving login alerts, when one of their users logs into their Wistia account, they will receive an email that looks like the following:

Login alert email

How do I adjust my email notifications?

Need to know when someone uploads new content or adds users to a folder? Bogged down with too many emails? Adjust your settings here!

personal email notification options

Account Owner

To access your notifications you’ll want to head to the “Account” dropdown menu, and select “Settings.” Here, select “Personal.” This will take you to your user profile, where you can adjust your email settings.

Manager or User

Choose the “Settings” option under the “Account” tab at the top of any page in your Wistia account. You will be taken to your user profile. Scroll down to the section labeled “Email Notifications.”

Once you’ve adjusted your settings, click “Update Settings.”

Account Media Exports

Opt into receiving an account media export on a weekly or monthly basis.

Account media export options

My Integrations

Connect Zoom to your Wistia account to directly import recorded Zoom videos.

Connect zoom to wistia account

Authorized Apps

Finally, you can see an “Authorized Apps” section on this page, which shows you any applications that you’ve connected to Wistia (such as Soapbox, for example).


The video recording power of Soapbox is now available natively in Wistia. Learn more.

Authorized Apps Settings
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