The Profile page in your account settings houses your personal settings, including your display name, email address, time zone, and password.
To open your Wistia profile settings, click your name and profile photo at the bottom of the left-hand navigation, then select "Settings".
This will take you to your Profile page, where you can set up a profile photo and change your name, email, and password, among other settings.
Add a profile photo
To add a profile photo, click "Upload image" and choose a file from your device. You can crop and resize the selected photo in the Edit profile image window. Once a photo is set, use "Replace image" to change it or "Delete" to remove it.
Click "Save Changes" in the actions bar to confirm the update.
Update display name
Your name is how you appear across your Wistia account. To change it, click into the Name field and type your new name.
Click "Save Changes" in the actions bar to confirm the update.
Update email address
Click into the Email field and enter your new address. The new email can't already belong to another Wistia user.
After you save, a Confirm your new email banner appears, and we'll send a link to your new address. Your email won't change until you click that link, so check your inbox (and spam folder). Open the link in the same browser where you're logged in to Wistia.
Note
If you sign in with Google or Microsoft, you won't be able to log in that way after changing your email. Use Forgot password? on the login page to set a password for your new address.
Update your department
Open the Department dropdown and choose the option that best describes your role, like Content Marketing, Sales, Support, or Product + Engineering. If none fit, choose Other.
Click "Save Changes" in the actions bar to confirm the update.
Update your time zone
Open the Timezone dropdown and select your local time zone. Wistia uses it to time things like your email notification digests, so they arrive at the right time of day for you.
Click "Save Changes" in the actions bar to confirm the update.
Change your password
In the Security section, enter your old password, then your new password, and re-enter it to confirm. Click "Change Password" to save.
Passwords must:
Be at least 12 characters long
Include at least one special character, like
! @ # $ % ^ & * ( ) _ + - = [ ] { } ; ' : " \ | , . < > / ?Be different from your email address and the part of your email before the @
Spaces are allowed but don't count toward the 12 characters.
Note
If you sign in via Google or SSO, you may not have a Wistia password yet. To add a password, go to the Wistia login page, click “Forgot password” (or click this link), and set a new password using the link in the reset email (no old password required). This will allow you to log in with either SSO or your email and password.
Sessions
The Sessions list shows every device and browser currently logged in to your account, including the location. Your current session is tagged Current. To sign out everywhere else, click "Log out all other active sessions", then confirm with "Log out sessions". Your current session stays logged in.
Troubleshooting
I can't log in after changing my email
Make sure you clicked the confirmation link sent to your new address. Until you do, the change isn't complete. If the link never arrived, check your spam folder, then contact our support team, and we can verify the address for you.
I sign in with Google or Microsoft and don't have a password
You don't need one. Keep using Sign in with Google or Sign in with Microsoft. If you want a password, use "Forgot password?" on the login page to set one.
My new password isn't accepted. Check it against the requirements above. Passwords that are too short, have no special characters, or match your email won't be accepted.