Resync Registrants to Marketing Automation Platform
After connecting your Live registration to a list in HubSpot, Pardot, or Marketo, it's possible that you'll encounter some discrepancies between the registrant data in both platforms. In these cases, you can manually resync your registrant data in Wistia.
Using a HubSpot list as an example, open the "Registrants" page and select the "Connect" option:
If you've already collected registrants prior to connecting your event to a HubSpot list, clicking "Connect to HubSpot List" will send all existing registrant data from Wistia to your chosen list. Re-connecting to a new list will also resync your registrant data.
While the sync is in progress, the "Connect" button will display a "Sending" status.
You'll see a green status badge once the sync is complete.
Note
Registration syncing only applies to Wistia registration forms that are connected to a HubSpot, Marketo, or Pardot list. If you've enabled a registration form through one of these platforms, Wistia will not store any registrant data.