When you create a Wistia login, we'll email you a secure link to verify your identity before logging in.
Click the link in the message to verify the email you used to sign up, then you’ll be all set to log in. If you haven’t received the verification email, ensure you’ve signed up with the correct email address and check your spam or junk mail folder.
Existing users who have not yet verified their accounts will also receive a verification email to complete this process.
Note
Ensure that you open the verification link in the same browser you used to log in to your email. Opening the verification link in an incognito window or a new browser will not work.
Tip
Wistia auto-verifies for Google sign-in, activation emails, and forgot password logins. SSO users aren't required to verify their login.
Email verification troubleshooting and FAQ
I didn't get the verification email
First, make sure you're checking the inbox for the exact email address you signed up with, and look in your spam or junk folder. The email comes from mailto:[email protected] with a subject about verifying your email, so searching your inbox for "Wistia" can help. If you're on a work address, your company's security filters may be holding it—ask your IT team to allowlist mailto:[email protected]. Still nothing after a few minutes? Reach out to our support team and we can confirm whether the email was delivered.
I don't have access to the email address for my Wistia login anymore
If the verification email is going to an old, inactive, or inaccessible address, contact our Support team. We can help verify your account so you can log in and update your email address.
The verification link errors/I'm stuck in a loop
If clicking the verification link sends you back to the sign-in screen, shows an error, or keeps asking you to verify, confirm that you're opening it in the same browser you used to log into your email. If you're still having trouble, let our support team know.