Verify your email
When you create a Wistia login, we'll email you a secure link to verify your identity before logging in.
Click the link in the message to verify the email you used to sign up, then you’ll be all set to log in. If you haven’t received the verification email, ensure you’ve signed up with the correct email address and check your spam or junk mail folder. You can also resend the email if needed.
Existing users who have not yet verified their accounts will also receive a verification email to complete this process.
Note
If your browser is already logged in to a different Wistia login, you'll see "Sorry, we can't verify you!" Log out of Wistia in that browser, then click the link again.
Tip
Wistia auto-verifies for Google sign-in, activation emails, and forgot password logins. SSO users aren't required to verify their login.
Resend the verification email
If you haven't received the verification email after a few minutes, click "Resend email" on the email verification screen. Note that each new email replaces the one before it, so only the link in your most recent email will work. Verification links expire after 24 hours and can only be used once.
If you still haven't received the verification email or are having trouble verifying, check out our troubleshooting and FAQ section below.
Email verification troubleshooting and FAQ
I didn't get the verification email
First, make sure you're checking the inbox for the exact email address you signed up with, and look in your spam or junk folder. The email comes from [email protected] with a subject about verifying your email, so searching your inbox for "Wistia" can help. If you're on a work address, your company's security filters may be holding it—ask your IT team to allowlist [email protected]. Still nothing after a few minutes? Reach out to our support team, and we can confirm whether the email was delivered.
I don't have access to the email address for my Wistia login anymore
If the verification email is going to an old, inactive, or inaccessible address, contact our Support team. We can help verify your account so you can log in and update your email address.
The verification link errors/I'm stuck in a loop
Ensure you're using the link from your newest verification email. Older links stop working once a new one is sent, and links expire after 24 hours. If you're logged in to Wistia as someone else, log out first. If you're still having trouble, let our support team know.
I see "We're having trouble verifying your account"
If you see an "Action required" screen that says "We're having trouble verifying your account," we couldn't verify your Wistia account automatically. This is separate from email verification, so resending the verification email won't fix it.
To get help:
Click "Contact us" on that screen to reach our Support team.
Include the email address you signed up with.
Add a quick note about how you plan to use Wistia.
Our Support team will review your account and follow up by email.
Do I need to verify for each Wistia account I'm on?
No. Verification is tied to your email address, so you only need to do it once, even if you're on multiple accounts.
Can I skip verification?
No. All users need to verify their email address before they can log in, unless you sign in with Google or SSO.