The information in your Email Settings (not to be confused with your personal Notification Settings) is necessary for ensuring your Channel and webinar email notifications are sent successfully.
To get started, head to your account settings, scroll down, and select "Email Settings."
Note
You must be an Account Owner or Manager to access the Email Settings page.
Tip
This page controls the sender information and footer on your Channel and webinar emails. It does not control the body/content of individual webinar emails or your personal notification settings.
You'll be asked to complete the following fields:
Company address
A physical mailing address is required by the CAN-SPAM Act. This address will appear in the footer of all emails sent from Wistia.
Display name
You can customize the sender display name so that your subscribers and registrants know who they’re receiving the email from. However, the email address itself cannot be changed.
For example, if "Team Wistia" is set as the display name, recipients will see the sender as Team Wistia <[email protected]>.
Note
At this time, the sender email address that Wistia sends from cannot be changed or masked to your own domain—only the sender display name can be customized.
Social profiles
Optionally, you can add your Facebook Page URL, Instagram URL, Twitter URL, and/or LinkedIn URL. These will be displayed in the footer of your email.
Email delivery
Wistia emails send from a Wistia address. If a viewer reports a missing email, have them check their spam/junk folder. If it's still missing, reach out to our Support team with the affected email addresses and we can check the delivery status on our end.